Taskhound - Terms of Trade
Version 1.0 — March 2026
1. DEFINITIONS
1.1. In this agreement:
"Business Hours" means 9:00am to 5:00pm Monday to Friday, excluding public holidays.
"Company", "we", "our" and "us" means Taskhound Ltd (NZBN 9429053210821, Licensed Building Practitioner BP139513), our permitted assigns and successors, and where the context
permits includes our employees and subcontractors.
"Customer", "you" and "your" means the customer named in the Statement of Work.
"Force Majeure Event" means any event or circumstance beyond the Company's reasonable control, including but not limited to: (a) Acts of God (earthquake, flood, storm, fire, landslide) (b) Pandemic, epidemic, or public health emergency (c) War, terrorism, sabotage, or civil unrest (d) Strike, industrial action, or labour disputes (e) Government action, law changes, or regulatory restrictions (f) Supply chain failure or material unavailability (g) Utility failure (power, water, telecommunications) (h) Extreme weather preventing safe work
"Goods" means any materials or goods supplied by the Company to the Customer.
"In Writing" includes email and SMS communications.
"PPSA" means the Personal Property Securities Act 1999.
"Restricted Work" means work requiring a licensed tradesperson under the Building Act 2004, Electricity Act 1992, or Plumbers, Gasfitters, and Drainlayers Act 2006.
"Statement of Work" means the written quote, job description, or work order provided by the Company and accepted by the Customer.
"Warranty Period" means the warranty period set out in the manufacturer's warranty for the relevant Goods.
"Working Day" has the meaning in the Business Days Act 1980.
"Workmanship" means the services and labour performed by the Company under this agreement.
"Workmanship Warranty" has the meaning set out in clause 16.2.
"Works" means all Goods, Workmanship and subcontractors' services supplied by the Company to the Customer.
2. PAYMENTS
2.1. Payment Terms
The Customer must make all payments by the due date specified on the invoice unless otherwise arranged in advance and confirmed In Writing by the Company.
2.2. GST
All prices and rates quoted exclude GST unless specifically stated otherwise. GST will be added to all invoices as required by the Goods and Services Tax Act 1985.
2.3. Deposits and Advances
(a) For Works valued over $2,000, the Company may require a deposit of up to 30% before commencement (b) Progress payments may be required at agreed milestones for Works exceeding $5,000 (c) The Company may withdraw or refuse credit facilities or require payment of a deposit before any Works are provided
2.4. Estimates and Quotes
(a) Estimates are indicative pricing only and are not binding. Actual costs may vary based on site conditions, scope clarification, and materials required (b) Quotes are fixed prices valid for 30 days from the date of issue unless otherwise stated. Quotes become binding upon Customer acceptance (c) The Company will clearly mark documents as "Estimate" or "Quote" (d) If an Estimate is provided and actual costs are likely to exceed the estimated amount by more than 15%, the Company will notify the Customer before proceeding
2.5. Quote Acceptance
A quote becomes a binding contract when: (a) The Customer signs and returns the quote; or (b) The Customer provides written acceptance (email/SMS); or (c) The Customer requests work to commence; or (d) The Company commences work with the Customer's knowledgeA quote becomes a binding contract when: (a) The Customer signs and returns the quote; or (b) The Customer provides written acceptance (email/SMS); or (c) The Customer requests work to commence; or (d) The Company commences work with the Customer's knowledge
2.6. Price Variations
The Company reserves the right to adjust the price of the Works if: (a) The Statement of Work is changed; or (b) Additional Works are required due to discovery of hidden or unforeseen difficulties (including but not limited to poor weather conditions, poor access to site, unavailability of machinery, unsafe conditions, incomplete work by third parties, hidden building defects, specification changes, obstructions, hidden services); or (c) There are increases in the cost of labour, subcontractors' services or Goods beyond the Company's control
3. PRICING AND SERVICE RATES
3.1. Standard Pricing
(a) Standard Work (2-3 days notice): $80/hour + GST (b) Urgent/Same-Day Work (within 4 hours): $100/hour + GST (c) After-Hours Work: $220/hour + GST (d) Call-out Fee: $40 per address visited + GST (e) Materials and Subcontractors: Cost + 10%
3.2. After-Hours Work
"After-Hours Work" means work performed between 6:00pm and 6:00am Monday to Friday, all day Saturday and Sunday, and all public holidays.
3.3. Minimum Charge
A minimum charge of one hour applies to all Works, regardless of actual time taken. Time after the first hour is charged in 15-minute increments.
3.4. Rate Adjustments
The Company reserves the right to adjust rates for: (a) Difficult access requiring additional time or equipment (b) Jobs requiring specialised equipment or machinery (c) Multi-storey or elevated work requiring additional safety measures (d) Paid parking or access costs
3.5. Travel Time
(a) Travel within the local service area is included at no additional charge (b) "Local service area" means within 10 kilometres of the Taskhound operating address (c) Travel outside the local service area is charged at $1.30 per kilometre plus travel time at the standard hourly rate (d) Travel charges will be disclosed to the Customer before work is accepted
4. CANCELLATION AND RESCHEDULING
4.1. Customer Cancellation Notice
Customer cancellation or rescheduling must be notified to the Company In Writing (email or SMS accepted).
4.2. Cancellation Fees
(a) Less than 4 hours notice: Full call-out fee ($40) plus one hour charge at applicable rate (b) 4 to 24 hours notice: $20 administration fee (c) More than 24 hours notice: No charge
4.3. Customer No-Show
If the Customer is not present at the scheduled time or denies access: Full call-out fee plus one hour charge at applicable rate applies.
4.4. Cancellation Before Work Scheduled
If the Customer cancels after accepting a quote but before work is scheduled: (a) No charge if materials have not been ordered (b) If materials have been ordered, Customer pays material costs plus 10% restocking fee (c) Custom-ordered materials (non-returnable) must be paid in full
4.5. Company Cancellation Rights
The Company may cancel or reschedule Works due to: (a) Unsafe weather conditions (b) Unsafe site conditions (c) Customer failure to meet obligations under these terms (d) Emergency or Force Majeure Events
4.6. Company Cancellation Terms
Company cancellations under clause 4.5 incur no charge and Works will be rescheduled at no additional cost to the Customer.
4.7. Weather Delays
If work is partially completed when suspended due to weather: (a) Customer pays for work completed to that point (b) No call-out fee charged for rescheduled completion (c) Materials on-site remain Company property until paidIf work is partially completed when suspended due to weather: (a) Customer pays for work completed to that point (b) No call-out fee charged for rescheduled completion (c) Materials on-site remain Company property until paid
5. INSURANCE
5.1. Public Liability Insurance
The Company maintains public liability insurance of no less than $2,000,000 per occurrence. Insurance certificate available on request.
6. SITE SAFETY AND CUSTOMER OBLIGATIONS
6.1. Health and Safety at Work Act Compliance
The Customer acknowledges that under the Health and Safety at Work Act 2015: (a) Where the Customer is a business, the Customer is a Person Conducting a Business or Undertaking (PCBU) in relation to their property and both parties have overlapping duties to ensure health and safety at the work site (b) Where the Customer is a residential consumer, the Customer has a general duty of care to provide a safe working environment (c) The Company is a PCBU in relation to performing the Works (d) Both parties must cooperate, coordinate, and communicate to ensure compliance
6.2. Customer Safety Obligations
The Customer must: (a) Provide a safe working environment at the work site (b) Secure all pets in a safe location away from the work area before the Company arrives (c) Remove or protect valuable, fragile, or personal items from the work area (d) Provide free, safe access to the work site including adequate lighting (e) Provide access to utilities required for the Works including electricity, water, and waste disposal at no charge to the Company (f) Notify the Company immediately of any known hazards including but not limited to: (i) Asbestos or asbestos-containing materials (ii) Mould, contamination, or hazardous substances (iii) Structural instability or unsafe building elements (iv) Electrical hazards or untagged/unsafe electrical equipment (v) Underground services (see clause 7) (vi) Fragile surfaces (roofs, floors, ceilings) (vii) Working at heights requirements (viii) Confined spaces (ix) Presence of vulnerable persons (elderly, children) or animals requiring special consideration (g) Ensure any other contractors or persons on site are aware of the Company's presence and work activities (h) Not interfere with safety controls, barriers, or signage installed by the Company
6.3. Company Safety Obligations
The Company will: (a) Conduct a site-specific risk assessment before commencing work (b) For high-risk work (working at heights over 3 metres, confined spaces, electrical work, structural work), prepare a site-specific safety plan before commencing (c) Provide appropriate personal protective equipment to its workers (d) Install safety barriers, signage, or controls as required (e) Comply with all relevant health and safety regulations
6.4. Right to Refuse or Stop Work
The Company may refuse to commence work, or may immediately cease work without penalty, if: (a)
The site is unsafe or does not meet minimum safety standards (b) Required safety equipment or
controls cannot be implemented (c) Hazards have not been adequately disclosed or managed (d)
Weather or environmental conditions make work unsafe (e) The Customer breaches their health and
safety obligations under this clause (f) Safe work method statements or permits cannot be complied
with
6.5. Consequences of Work Refusal or Cessation
If work is refused or ceased under clause 6.4: (a) This does not constitute breach of contract by the
Company (b) The Company is entitled to payment for: (i) All work completed to the point of cessation
(ii) Call-out fee under clause 3.1(d) (iii) Time spent conducting risk assessment (c) Works may only
resume once safety issues are remedied to the Company's satisfaction (d) Any delay caused is a
Force Majeure Event under clause 17
6.6. Accuracy of Customer Information
(a) The Customer warrants that all information provided regarding site conditions, measurements,
plans, underground services, and hazards is accurate and complete (b) The Company may rely on
information provided by the Customer without independent verification (c) If information provided by
the Customer is inaccurate, the Company accepts no responsibility for any loss, damage, or cost
resulting from such inaccuracy(a) The Customer warrants that all information provided regarding site conditions, measurements,
plans, underground services, and hazards is accurate and complete (b) The Company may rely on
information provided by the Customer without independent verification (c) If information provided by
the Customer is inaccurate, the Company accepts no responsibility for any loss, damage, or cost
resulting from such inaccuracy
6.7. Customer Indemnity
The Customer indemnifies the Company against all claims, losses, damages, costs, and fines arising
from: (a) Undisclosed hazards or site conditions (b) Customer breach of Health and Safety at Work
Act 2015 obligations (c) Inaccurate information provided by the Customer (d) Injuries or damage
resulting from Customer failure to secure pets, remove hazards, provide safe access, or notify the
Company of known risks (e) Interference with safety controls installed by the Company
7. UNDERGROUND SERVICES AND SITE CONDITIONS
7.1. Underground Services Identification
Prior to the Company commencing any work, the Customer must: (a) Advise the Company of the
precise location of all underground services on the site (b) Clearly mark the locations (c) Identify all
underground mains and services including but not limited to telephone cables, fibre optic cables,
electrical services, gas services, sewer services, pumping services, sewer connections, water mains,
irrigation pipes, and oil pumping mains
7.2. Underground Services Indemnity
Whilst the Company will take all reasonable care to avoid damage to any underground services, the
Customer agrees to indemnify the Company against all liability claims, losses, damages, costs, and
fines arising from damage to services not precisely located and notified under clause 7.1.
7.3. Customer Measurement Responsibility
If the Customer provides information relating to measurements and quantities of Goods required, it is
the Customer's responsibility to verify the accuracy before the Company places orders based on such
measurements and quantities.
8. ACCESS AND KEYS
8.1. Site Access
The Customer must ensure the Company has clear, unimpeded access to the work site at the
scheduled time. The Company is not liable for damage to pathways, driveways, concreted, paved or
grassed areas except where caused by Company negligence.
8.2. Keys and Access Codes
If keys or access codes are provided: (a) The Company will return keys immediately upon completion
of Works (b) Lost or damaged keys while in Company possession will be replaced at Company cost
(c) Keys may be collected from and returned to a lockbox or alternative secure location as agreed
8.3. Customer Incorrect Access Information
If the Customer provides incorrect keys or access codes resulting in wasted travel time, the call-out
fee and minimum charge under clause 3 applies.
8.4. Access Denial
Access denied at the scheduled time constitutes a no-show under clause 4.3.
8.5. Parking
The Customer must provide free on-site parking where available. Paid parking costs incurred by the
Company will be recharged to the Customer at cost.
8.6. Waste Removal
(a) Unless otherwise stated in the Statement of Work, waste removal is not included in the quoted
price (b) The Company will remove all construction waste, debris, and packaging from the work site
upon completion (c) Waste removal will be charged at cost plus any applicable tip fees (d) The
Customer must provide reasonable access for waste removal including skip bin placement if required
(e) Hazardous waste disposal (e.g., asbestos, treated timber, chemicals) will be quoted separately
and disposed of in accordance with applicable regulations
9. ADDITIONAL AND UNFORESEEN WORK
9.1. Discovery of Additional Work
If during the course of Works the Company discovers: (a) Additional work is required beyond the
original scope; or (b) Hidden defects, hazards, or site conditions affecting the Works; or (c) Work
cannot be completed as specified due to unforeseen circumstances
The Company will immediately notify the Customer and provide a revised quote for the additional
work.The Company will immediately notify the Customer and provide a revised quote for the additional
work.
9.2. Customer Response Period
The Customer has 24 hours to accept or decline the revised quote.
9.3. Declined Additional Work
If the Customer declines additional work, the Company will: (a) Complete work to a safe stopping
point (b) Invoice for work completed to that point (c) Not be liable for incomplete Works or any
consequential issues arising from stopping work
9.4. Emergency Additional Work
If additional work creates an immediate safety or compliance risk, the Company may proceed with
essential work to make the site safe and will notify the Customer as soon as practicable.
9.5. Liability for Unforeseen Conditions
The Company is not liable for delays or additional costs arising from unforeseen site conditions or
hidden defects.
10. MATERIALS AND TITLE
10.1. Retention of Title
Title in all materials and goods supplied by the Company remains with the Company until payment is
received in full for all Works.
10.2. PPSA Registration
For Works where materials exceed $1,500 in value, the Company may register a security interest
under the Personal Property Securities Act 1999 ("PPSA").
10.3. Customer Obligations for PPSA
Where clause 10.2 applies, the Customer must: (a) Provide any information reasonably required to
register a financing statement (b) Notify the Company In Writing within 14 Working Days of any
change in name, address, or business details (c) Not remove, sell, or dispose of goods subject to
security interest without Company consent
10.4. PPSA Waivers
The Customer waives rights to receive verification statements under PPSA and agrees that to the
extent permitted by law: (a) Sections 114(1)(a), 117, 133 and 134 of the PPSA do not apply (b) The
Company's rights under this agreement are in addition to PPSA rights
10.5. Recovery of Unpaid Goods
After 14 days payment default and with 48 hours written notice, the Company may enter premises
during Business Hours to recover goods where title has not passed.
10.6. Limitation on Recovery Liability
The Company is not liable for costs or damage arising from goods recovery unless due to Company
negligence.
11. PAYMENT METHODS
11.1. Accepted Payment Methods
The Company accepts payment by: (a) Direct bank transfer (preferred method) (b) Credit or debit
card (c) Cash on-site
11.2. Invoice Issue
Invoices are issued upon completion of Works with photo evidence attached where applicable.
11.3. Payment Due Date
Payment is due within 7 days of invoice date unless alternative terms are agreed In Writing.
11.4. Immediate Payment
For same-day or urgent work, payment may be required on completion before the Company leaves
site.
11.5. Late Payment Interest
Interest accrues at 2% per month on all overdue amounts from the due date until payment is received
in full.
11.6. Debt Recovery Costs
All debt collection costs, including solicitor fees, court costs, and agency fees, are payable by the
Customer in the event of payment default.All debt collection costs, including solicitor fees, court costs, and agency fees, are payable by the
Customer in the event of payment default.
11.7. Account Terms for Commercial Customers
(a) Commercial customers, property managers, and body corporates may apply for account terms
with monthly invoicing (b) Account applications are subject to Company approval at its sole discretion
(c) Credit limits and payment terms (e.g., 20th of the month following invoice) are determined by the
Company based on: (i) Trading history (ii) Volume of work (iii) Payment track record (d) Account
terms may be withdrawn or varied at any time with 14 days written notice
11.8. Account Terms Conditions
(a) All individual job invoices are consolidated into a monthly statement (b) Payment due by the
specified monthly due date (typically 20th of following month) (c) Interest under clause 11.5 applies to
any overdue amounts from the monthly due date (d) The Company may suspend account terms and
revert to payment-on-completion if: (i) Payment is overdue by more than 7 days (ii) Credit limit is
exceeded (iii) Customer's trading circumstances change materially
11.9. Retention for Larger Works
For Works over $5,000, the Customer may retain up to 5% of the total invoice amount ("Retention")
pending: (a) Final inspection and acceptance of Works (b) Retention must be paid within 10 Working
Days of final acceptance (c) If no defects are notified within 10 Working Days, Retention becomes
immediately payable
12. CONSTRUCTION CONTRACTS ACT 2002
12.1. Application Threshold
This clause applies to all construction contracts as defined by the Construction Contracts Act 2002.
12.2. Suspension Rights
The Customer acknowledges that the Company has the right to suspend work within five (5) Working
Days of written notice of its intent to do so if a payment claim is served on the Customer and: (a) The
payment is not paid in full by the due date for payment and no payment schedule has been given by
the Customer; or (b) A schedule amount stated in a payment schedule issued by the Customer in
relation to the payment claim is not paid in full by the due date for its payment; or (c) The Customer
has not complied with an adjudicator's notice that the Customer must pay an amount to the Company
by a particular date, and the Company has given written notice to the Customer of its intention to
suspend performance of the Works
12.3. Effect of Suspension
If the Company suspends the Works, it: (a) Is not in breach of contract; and (b) Is not liable for any
loss or damage whatsoever suffered by the Customer or by any person claiming through the
Customer; and (c) Is entitled to extensions of time to complete the Works; and (d) Retains its rights
under this agreement including the right to terminate the agreement, and may at any time lift the
suspension, even if the amount has not been paid or an adjudicator's determination has not been
complied with
12.4. Rights Preserved
If the Company exercises the right to suspend the Works, the exercise of that right does not: (a) Affect
any rights that would otherwise have been available to the Company; or (b) Entitle the Customer to
exercise any rights that may otherwise have been available to the Customer as a direct consequence
of the Company suspending the Works
13. RESTRICTED AND LICENSED WORK
13.1. Licensed Work Requirements
Certain work requires licensed tradespeople under: (a) Building Act 2004 (restricted building work) (b)
Electricity Act 1992 (electrical work) (c) Plumbers, Gasfitters, and Drainlayers Act 2006
13.2. Company Advice
The Company will advise if work requires a licensed professional ("Pro") rather than a general service
provider ("Tasker").
13.3. Customer Obligations
The Customer must not request or permit unlicensed Restricted Work.
13.4. Right to Cease Work
The Company may immediately cease work without penalty if unlicensed Restricted Work is
requested or discovered.The Company may immediately cease work without penalty if unlicensed Restricted Work is
requested or discovered.
14. BUILDING ACT COMPLIANCE
14.1. Building Consent Requirements
Where Works constitute "building work" under the Building Act 2004: (a) The Company will advise if
building consent is required (b) The Customer is responsible for obtaining building consent unless
otherwise agreed In Writing (c) Works will not commence until consent is issued (if required) (d) The
Customer must pay any council fees, engineer fees, or consent-related costs
14.2. Licensed Building Practitioner Obligations
The Company is a Licensed Building Practitioner (BP139513) and will: (a) Provide a Record of Work
for all restricted building work under Section 88 of the Building Act 2004 (b) Ensure all restricted
building work is performed or supervised by licensed practitioners (c) Provide copies of Records of
Work to the Customer within 5 Working Days of completion
14.3. Residential Building Work Disclosure
For residential building work under Section 362A of the Building Act 2004, the Customer
acknowledges being advised that: (a) Residential building work under $30,000 is not covered by the
residential building work disclosure regime (b) The Company is a Licensed Building Practitioner (c)
The Company holds appropriate insurance as specified in clause 5
15. CONSUMER GUARANTEES ACT
15.1. Business Purpose Exclusion
Where Works are acquired by the Customer for business purposes (for use in trade or for resale), the
parties acknowledge that sections 2, 3, 4, 5, 7, 8, 9 and 12A of the Consumer Guarantees Act 1993
do not apply.
15.2. Residential Consumer Work
For residential consumers, the Consumer Guarantees Act 1993 applies and nothing in this agreement
limits the Customer's statutory rights under that Act.
16. WARRANTIES
16.1. Company Warranties
The Company warrants that: (a) The Works will conform to the Statement of Work; and (b) The Goods
will be free from material defects at the time of installation and for the Warranty Period
16.2. Workmanship Warranty
The Company will repair or make good any defects in its Workmanship arising within one year
following completion of the Workmanship for which the defect is claimed ("Workmanship Warranty").
The Workmanship Warranty is subject to the following conditions:
(a) The Company is not liable to carry out any remedial work under the Workmanship Warranty
unless the Company receives written notice from the Customer of the claim within 5 Working Days
after discovery of the defect (b) The Workmanship Warranty does not apply to the Goods (for which
the Customer acknowledges clause 16.1(b) applies) (c) The Company's liability in respect of all claims
arising from the Workmanship Warranty will be limited to the labour value of the Workmanship (d) The
Workmanship Warranty does not cover any occurrence which would normally be covered by the
Customer's public liability insurance or any other form of insurance (e) The Workmanship Warranty
does not apply where alterations or repairs are made by the Customer or any third party to the Works
without the knowledge and prior written consent of the Company (and without the Company first
having the opportunity to remedy the defect to its satisfaction) (f) The benefit of the Workmanship
Warranty is not assignable by the Customer to any other person (g) The Workmanship Warranty does
not apply until the Works have been completed in full. Payment disputes do not void the
Workmanship Warranty for otherwise compliant work
16.3. No Other Warranties
The Customer acknowledges that: (a) No representations or warranties about the subject matter of
this agreement have been made by, or on behalf of, the Company other than those expressly set out
in this agreement; and (b) The Customer has not relied on any representations or warranties about
the subject matter of this agreement, except as expressly provided in this agreementThe Customer acknowledges that: (a) No representations or warranties about the subject matter of
this agreement have been made by, or on behalf of, the Company other than those expressly set out
in this agreement; and (b) The Customer has not relied on any representations or warranties about
the subject matter of this agreement, except as expressly provided in this agreement
16.4. Consequential Loss Exclusion
The Company will not be liable to the Customer for any indirect, special, incidental, or consequential
loss or damage, however caused, to the extent permitted by law.
16.5. Liability Cap
The maximum liability of the Company in relation to the supply of the Works will not exceed the
amount paid by the Customer for such Works, except where a higher liability is required by statute.
16.6. Limitation Period
No legal proceedings may be commenced against the Company more than 12 months after
completion of the Works, except: (a) Where a longer period is required by statute (Building Act 2004
Section 393, Consumer Guarantees Act 1993); or (b) For claims involving fraud or deliberate
concealment
16.7. Defects Liability Period
(a) Upon completion of the Works, the Customer has 10 Working Days to inspect the Works and
notify the Company In Writing of any defects or incomplete items ("Defects Liability Period") (b) The
Company will remedy notified defects within a reasonable timeframe at no additional cost to the
Customer (c) If no defects are notified within the Defects Liability Period, the Works are deemed
accepted as complete and free from defects (d) This clause does not limit the Customer's rights under
the Workmanship Warranty in clause 16.2 or the Consumer Guarantees Act 1993
17. FORCE MAJEURE
17.1. No Liability for Force Majeure
Neither party is liable for delay or failure to perform obligations due to a Force Majeure Event.
17.2. Notification Obligations
The affected party must: (a) Notify the other party as soon as reasonably practicable (b) Provide
reasonable details of the Force Majeure Event (c) Estimate the likely delay period (d) Take
reasonable steps to mitigate the effect
17.3. Effect of Force Majeure
During a Force Majeure Event: (a) The Company may immediately suspend performance of the
Works (b) Time for performance is extended by the duration of the Force Majeure Event (c) The
Company is not liable for any loss or damage suffered by the Customer (d) Payment remains due for
all Works completed before suspension
17.4. Force Majeure Costs
The Company may charge reasonable costs for: (a) Demobilising from site during suspension (b)
Remobilising to site when work resumes (c) Storage of materials during suspension (d) Time-related
cost increases if materials or labour costs rise during suspension
17.5. Prolonged Force Majeure
If a Force Majeure Event continues for more than 30 days, either party may terminate the agreement
by written notice without penalty. The Customer must pay for all Works completed and materials
supplied up to the termination date.
17.6. Payment Obligations
Force Majeure does not excuse payment obligations that accrued before the Force Majeure Event
occurred.
18. DISPUTED ACCOUNTS
18.1. Dispute Notification
The Customer must notify the Company In Writing to accounts@taskhound.nz within 5 Working Days
of receipt of any disputed invoice. The notification must: (a) Quote the relevant invoice number; and
(b) Include all necessary details of the reason the invoice is being disputed (c) Undisputed portions of
an invoice must still be paid by the due date
18.2. Deemed Acceptance
Should the Customer fail to notify the Company of any dispute within 5 Working Days of receipt of the
invoice, the Customer shall be deemed to have accepted the invoice for payment purposes and shall
pay that invoice on or before the due date. This does not affect the Customer's rights under the
Consumer Guarantees Act 1993, Building Act 2004, or the Workmanship Warranty in clause 16.Should the Customer fail to notify the Company of any dispute within 5 Working Days of receipt of the
invoice, the Customer shall be deemed to have accepted the invoice for payment purposes and shall
pay that invoice on or before the due date. This does not affect the Customer's rights under the
Consumer Guarantees Act 1993, Building Act 2004, or the Workmanship Warranty in clause 16.
19. PHOTO EVIDENCE AND COMPLETION NOTIFICATION
19.1. Completion Documentation
Upon completion of Works, the Company will: (a) Provide photo evidence of completed work via email
or SMS (b) Send completion notification with invoice
19.2. Photos as Evidence
Photos form part of the completion notification for the purposes of the dispute notification period under
clause 18.1.
19.3. Photo Consent
By proceeding with Works, the Customer consents to: (a) Photographs being taken on the Customer's
property for documentation purposes (b) Before and after photos being used for quality assurance
and warranty claims (c) Photos being retained by the Company for record-keeping purposes
19.4. Marketing Use
Photos will not be used for marketing purposes without the Customer's express written consent.
20. RESOLVING DISPUTES
20.1. Negotiation and Mediation
If a dispute arises between the parties: (a) The parties will first attempt resolution by direct negotiation
in good faith for 14 days (b) If unresolved after 14 days, the parties will refer the dispute to mediation
conducted in accordance with the Resolution Institute New Zealand Standard Mediation Agreement
(c) Mediation must be initiated within 28 days of written dispute notification
20.2. Mediation Conduct
During dispute resolution: (a) Each party bears its own costs unless otherwise agreed (b) Any
settlement reached is binding on both parties (c) Timeframes may be extended by mutual written
consent
20.3. Exceptions
This clause does not prevent: (a) Urgent applications for equitable relief to a Court (b) Debt recovery
proceedings for undisputed invoices (c) Exercise of rights under the Construction Contracts Act 2002
20.4. Condition Precedent
Mediation is a condition precedent to Court proceedings, except for matters listed in clause 20.3.
21. VARIATIONS AND SCOPE CHANGES
21.1. Customer Variation Rights
The Customer may request changes to Works before completion.
21.2. Written Agreement Required
All variations must be agreed In Writing (email and SMS acceptable).
21.3. Variation Assessment Process
When a variation is requested: (a) The Company will assess the impact on scope, price, and timeline
(b) The Company will provide a revised quote or estimate (c) The Company may pause work pending
approval or rejection (d) Assessment time may be chargeable at applicable hourly rates
21.4. Variation Pricing
(a) Variations under $200 value: Charged at applicable hourly rate (b) Variations over $200 value:
Quoted separately before proceeding (c) Emergency variations (safety/compliance): Company may
proceed immediately and notify Customer as soon as practicable
21.5. Declined Variations
If a variation is declined: (a) The Company will complete the original scope only (b) The Company is
not liable for issues arising from declined variations (c) If the declined variation prevents completing
the original scope safely, clause 9 applies
21.6. Verbal Variations
Subject to clause 21.7, verbal variations are not binding. The Company may refuse to perform work
requested verbally unless confirmed In Writing.
21.7. On-Site Variations
On-site variations agreed by the Customer or their authorised representative become binding upon
written confirmation by the Company. The Company will provide written confirmation within 24 hours
of the on-site agreement.On-site variations agreed by the Customer or their authorised representative become binding upon
written confirmation by the Company. The Company will provide written confirmation within 24 hours
of the on-site agreement.
22. TERMINATION
22.1. Termination by Customer
The Customer may terminate this agreement at any time by written notice, and must pay: (a) All
Works completed to the termination date (b) All materials purchased or ordered for the Works (c)
Reasonable demobilisation costs
22.2. Termination by Company
The Company may terminate this agreement immediately by written notice if: (a) The Customer fails
to pay any undisputed invoice within 14 days of the due date (b) The Customer breaches a material
term of this agreement and fails to remedy the breach within 7 days of written notice (c) The
Customer becomes insolvent, bankrupt, or enters liquidation or receivership
22.3. Survival of Clauses
The following clauses survive termination: clause 10 (Materials and Title), clause 11 (Payment
Methods), clause 16 (Warranties), clause 18 (Disputed Accounts), clause 20 (Resolving Disputes),
clause 23 (Intellectual Property), clause 24 (General), and clause 25 (Privacy).
23. INTELLECTUAL PROPERTY
23.1. Ownership
All photos, documentation, reports, and intellectual property created by the Company in the course of
performing the Works remain the Company's property.
23.2. Customer License
The Customer receives a non-exclusive license to use photos and documentation for property
management, maintenance, and insurance purposes.
23.3. Marketing Use
The Company may use before/after photos for marketing purposes with the Customer's consent as
specified in clause 19.4.
24. GENERAL
24.1. Entire Agreement
This agreement together with all Statements of Work supersedes all previous agreements,
understandings, negotiations, representations, and warranties (whether written or oral) about its
subject matter, and embodies the entire agreement between the Company and the Customer, except
for fraud or fraudulent misrepresentation.
24.2. Variation of Terms
(a) The Company may update these terms for future work (b) Updated terms apply to new quotes
issued after the change date (c) Existing quotes and work in progress remain under the original terms
agreed at the time of quote acceptance
24.3. Assignment
(a) The Company may assign to any other person all or any part of the debt owing by the Customer to
the Company (b) The Customer may not assign this agreement or the Works to any third party without
the Company's prior written consent
24.4. Severability
If any provision of this agreement is unenforceable, that provision will be deemed modified to the
extent necessary to make it enforceable or, if modification is impractical, the provision will be deemed
deleted without affecting the remainder of these terms.
24.5. Waiver
This agreement may only be varied by written agreement of both the Company and the Customer. No
waiver of any breach of this agreement constitutes a waiver of any other breach.
24.6. Notices
(a) Any notice required under this agreement may be sent by email, SMS, or posted letter (b)
Electronic notices are deemed received 2 hours after sending during Business Hours (9:00am to
5:00pm on Working Days) (c) Posted notices are deemed received 3 Working Days after posting
24.7. Governing Law24.7. Governing Law
This agreement is governed by and construed in accordance with the laws of New Zealand. The
parties submit to the non-exclusive jurisdiction of the New Zealand courts.
25. PRIVACY
25.1. Privacy Act 2020 Compliance
The Company collects, holds, uses, and discloses personal information in accordance with the
Privacy Act 2020 and the Company's Privacy Policy.
25.2. Information Collected
The Company may collect the following personal information: (a) Customer name, address, and
contact details (b) Payment and billing information (c) Photographs of the Customer's property taken
during the Works (d) Records of communications between the parties (e) Site-specific information
provided by the Customer
25.3. Purpose of Collection
Personal information is collected and used for the purposes of: (a) Performing the Works and
managing the Customer relationship (b) Invoicing, payment processing, and debt recovery (c)
Maintaining records as required by law (including the Building Act 2004 and tax legislation) (d) Quality
assurance and warranty claims (e) Communicating with the Customer about the Works
25.4. Disclosure
The Company may disclose personal information to: (a) Subcontractors engaged to perform the
Works (b) Debt collection agencies in the event of payment default (c) Professional advisors
(accountants, lawyers) (d) Regulatory authorities as required by law
25.5. Customer Rights
The Customer has the right to access and request correction of their personal information held by the
Company. Requests should be directed to accounts@taskhound.nz.
26. ACKNOWLEDGEMENT AND DECLARATION
By accepting a quote, proceeding with work, or signing these terms, the Customer acknowledges and
agrees that:
26.1. The Customer accepts and agrees to abide by all terms of trade specified above
26.2. The Customer has read and accepts the Company's Privacy Policy available at
www.taskhound.nz/privacy
26.3. These terms of trade apply to all contracts between the Company and the Customer
26.4. The Company may use qualified subcontractors to perform the Works and that the Company
remains fully liable for the quality of all Works (up to the maximum liability limits in clause 16.5)
regardless of who performs them
26.5. The Customer consents to photographs being taken on the property for documentation and
quality assurance purposes as set out in clause 19
26.6. The Customer accepts responsibility for providing accurate site information and maintaining a
safe working environment in accordance with clause 6